How to Troubleshoot These 3 Common VoIP Phone Problems

VolP Phone

VoIP phones have their own perils. The real value of using Zycoo phone, for instance, is knowing how to detect a problem and address them in the quickest time and the most efficient way possible. Below are the five common issues with using a VoIP phone, as well as the best ways to resolve them.

Choppy voice

Low bandwidth is often the reason you cannot hear the person’s voice or vice versa. Your ISP (Internet service provider) may be experiencing some technical issues, or there’s clogging in the network. However, you also need to look into the number of apps running on a specific gadget or the number of devices with open applications running. Both situations eat up bandwidth away from your VoIP calls; a call needs at least 90 kbps both ways.

How to troubleshoot?

Run a bandwidth test. Check all the devices running and close down those you are not using to free up bandwidth. Configure the router, if you must, to devote bandwidth to VoIP calls. If you know how to, change the codec (bandwidth saver).


Using telephone keypad

Interference and faulty equipment are two of the main reasons you hear an echo during the conversation. Impedance is created when there’s a volume imbalance between the earpiece and mouthpiece. One tends to overpower the other when the volume is too loud, which is also known as an acoustic echo. When the phone is too close to other hardware such as the splitter, impedance is also created. This is called an electromagnetic echo.

How to troubleshoot?

Cover the mouthpiece for a few seconds while the other person is talking on the other line. If the echo is minimized, it is an acoustic echo. Turn down the volume. Check the positions of the phone or computer and other hardware. Make sure that they are within a safe distance of 3 to 5 meters. Inspect the cable lines to ensure that there are no faulty wirings and in optimal condition. Check the splitters or, if possible, minimize its use.


Analog interference causes the static sound you hear during a call. The buzzing noise is due to electrical interference by adding an electrical voltage from the alarm system, for instance. If you are using a wireless IP phone around wireless devices, this can also result in interference. Cordless phones are known to generate weak signals compared with corded phones. Finally, the power supply can be the source of the noise.

How to troubleshoot?

Check the batteries of the cordless phones and replace them if necessary. Check the IAD (integrated access device). Try connecting the phone directly to the IAD. Change the phone channels. Use the correct power supply that the provider required or recommended.

Exhaust all the troubleshooting activities first before you escalate the matter to the expert. Ask your provider for any issues with your connection. Let them know that you are experiencing the problems mentioned above so that they can offer solutions to your problems. The provider can help in reconfiguring settings, checking the conditions of cables and wires, and providing new services that meet your communication needs.

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